Return & Refund Policy
Return & Refund Policy
A clear process for eligible Pwnaeey™ returns and refunds.
1. 30-day home trial
You may request a return within 30 calendar days following confirmed delivery.
Return authorization must be obtained before an item is shipped back. Packages sent without authorization may be delayed, refused, or returned to the sender.
2. Eligibility requirements
For a preference-based return, a product may only be opened or used to the extent reasonably necessary to evaluate it during the trial period.
The item must be clean, complete, and undamaged and must be returned with all included components, accessories, manuals or instructions, and original packaging. Proof of direct purchase from pwnaeey.com is required.
Where permitted by law, a return may be rejected or a reasonable deduction may be applied when an item shows misuse, accidental damage, unauthorized modification, excessive wear, missing parts, contamination, or use inconsistent with applicable instructions.
3. Items excluded from return
- Gift cards and downloadable or digital products.
- Personalized or custom-configured products.
- Sealed consumable or hygiene-sensitive replacement products after their packaging has been opened, where applicable.
- Products identified as final sale before purchase.
- Products not purchased directly from pwnaeey.com.
Nothing in this section limits rights that cannot be excluded under applicable law.
4. Damaged, defective, incomplete, or incorrect orders
Inspect your shipment promptly. When reasonably possible, contact us within 7 days of delivery if an item arrives damaged, defective, incomplete, or different from what was ordered.
Include your order number and clear photographs of the product, packaging, and shipping label. After the issue is validated, an appropriate resolution may include replacement components, a replacement product, return authorization, or a refund.
5. Return shipping
For preference-based returns, the customer is responsible for return shipping and should use a trackable shipping service.
If Pwnaeey™ confirms that a product was damaged, defective, or incorrectly shipped, we will provide return instructions and cover reasonable authorized return shipping.
Approved eligible returns do not carry a separate restocking fee. Original expedited shipping charges are not refundable unless required by law or the return results from our error.
6. Refund timing
We aim to inspect an authorized return within 5 business days after it reaches the designated return location.
Approved refunds are sent to the original payment method. Financial institutions may require an additional 3–10 business days to post the credit. Pwnaeey™ does not control bank-processing times.
7. Exchanges
Exchange availability depends on inventory. When a direct exchange is unavailable, complete the authorized return and place a new order. Any applicable price difference applies to the replacement product.
8. Order cancellation
Contact Customer Care as soon as possible if you need to cancel or change an order.
Changes cannot be guaranteed after payment review, warehouse processing, or shipment has started. If an order has already shipped, the standard return procedure applies.
